REFUND POLICY
Cancellation
You have the right to cancel your order without penalty within seven days of receipt of your goods. If you wish to do this you will need to advise us in writing of this, simply returning your items does not count as cancelling your order. This will be treated as a return rather than a cancellation.
You are still liable to return the goods to us at your cost and risk. In this case you must return your entire order and send them straight back to us with all packaging intact.
For a refund we will reimburse you the cost of the item, minus postage costs, using the same method as you paid with. Please allow up to 10 days for a refund to be processed following our confirmation of receipt of the items.
Returns and Exchanges
Return the unworn items in their original packaging within 14 days of purchase.
Please contact us to let us know you’ll be requiring a refund / exchange. Please detail your name, order number, a contact email address telephone number and whether you wish to return or exchange the items.
If you do not have your order copy then please enclose a note to include your name and contact details, order number and instructions for either refund or exchange. Please note that goods returned without any details cannot be processed and we will hold your return awaiting your instructions.
Return the item to us using adequate protective packaging within 14 days from receiving the goods. It is important that the items are returned to us in a resaleble condition, unworn, undamaged and with all of the original packaging and tags.
For an exchange, please contact us as soon as possible to advise what item you would like. If you would like some help in choosing a suitable alternative please contact us so we can advise on your options.
On receipt of your return we will post out your new item within the next 7 days using the standard delivery service option at your cost.
Please note that we will not be able to accept or refund returns received after the 14 day exchange period has elapsed
CUSTOMER PRIVACY POLICY
We are committed to protecting your personal information and storing it securely at all times. We want to make any shopping experience you have with us enjoyable, informative, convenient, and secure. To accomplish this we collect customer information that permits us to enhance your shopping experience and to communicate with you about our products, services, and promotions. We want to assure you that your personal information is managed responsibly.
How is my information used?
Personal information that is collected is used to confirm and process your order, to contact you regarding updates to your order or to provide you with marketing information regarding website and product updates, special promotions, etc. If you do not wish to receive marketing correspondence, please email us at mail@patoszapatos.com.
Will my information be shared?
We do not sell, rent or trade our customer email addresses with third parties. However, we may provide other personal information to third parties, such as UPS, in order to provide services like fulfilling orders, processing payments, conducting surveys, or administering emails.